Warranty Policy – ZWELZ
At ZWELZ, every piece of jewellery is crafted with precision and care to ensure the finest quality and long-lasting shine.
To give you complete peace of mind, we offer a 3 Months Warranty on all our jewellery products.
What’s Covered
Our warranty covers:
Manufacturing defects in metal, polishing, or stone setting.
Loss of plating or minor craftsmanship issues within the warranty period.
What’s Not Covered
This warranty does not cover:
Damage caused by accidents, misuse, or improper handling.
Normal wear and tear due to daily use.
Any modifications or repairs done by an unauthorized jeweller.
How to Claim
If you experience any issue during the warranty period:
Contact us at support@zwelz.com or via WhatsApp with your order details.
Our quality team will inspect the issue and guide you through the process.
Depending on the condition, we’ll offer a free repair, replacement, or polishing service.
We believe your jewellery should shine just as beautifully as the day you received it — and with ZWELZ, it always will.
